![]() ![]() Her second pick-up was on X-XX-XX at 9:50 pm (Trip ID XXXXXX). One pick-up was on 8-6-22 at 11:35 am (Trip ID XXXXXX). Exec *** not stinky van.Ĭlient Angela ******** booked two transportation services with Prime Time. I want a full refund since I was not provided with the service I paid for. I tried calling and texting several times soon after but there was no response. The person they could not do that the best they can do is provide me with a credit which I did not accept especially for what me and my family went through on that day, he said he would call me back with a different option if possible. A day or 2 later I finally received a call back and I expressed my dissatisfaction with the service and demand it a full refund. I tried calling Prime Time the next day but I only spoke to someone and left complaint. We did not arrive home until close to 2 am. After 5 more minutes of speaking with the driver he finally allowed all 6 of us to get in the van. The other issue was that the car that was provided was an old beat-up stinky van and not the Executive *** I had originally requested. There was a total of 6 of us but when the***** driver arrived he mentioned that because of insurance purpose he could only take 5 of us. Once we arrived, we waited approximately 10 min for the***** driver to arrive. Instead of being picked up by Time Share at the airport we needed to take an airport shuttle with 2 small kids and luggage to the***** area which took 30 min. Not wanting to wait for 1 to 2 additional hours at the airport, we decided to go with that option. I asked for a different option and they offered a***** ride. After a 5 hour flight, that was unacceptable to me and my tired family. I was told they could send another driver but it would take 1 to 2 hours. I asked how am I and my family suppose to get home. We arrived at *** to be picked up by 10:30 pm after a 30 min wait I contacted PT Shuttle and was told that the driver had canceled. The trip ****** was fine, however, the trip home From *** was a nightmare. We also requested an Executive *** for both trips. Next time I will take an Uber or Lyft or ask a friend to drive, any one of which would be more pleasant and predictable.We scheduled a shuttle service *************************, 7/16 &. I am sorry I chose Prime Time aka Executive Ride, LLC. It took over a month and 4 requests before I received the refund for the return trip. I canceled the return trip and was refused a refund for this outbound trip. We stopped in LA to pick up two more passengers, so 3 of us were crammed in the back seat like sardines and we weren't small people. The check engine light was on and the vehicle squeaked on turns, we did not feel safe. The driver drove erratically, did not slow down for bumps, was in a hurry, was on the phone most of the time with other customers because the customer service number was not answering. Imagine my surprise when he showed up in a little Prius. I booked way in advance to be sure they'd have plenty of space.The text message I received said the driver was enroute but did not specify the driver's name or make of vehicle. I had seen Prime Time's vans for years at LAX, so when Roadrunner shut down operations it was a natural to choose Prime Time.
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